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searching for Christopher Lovelock 4 found (9 total)

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Service guarantee (1,163 words) [view diff] exact match in snippet view article find links to article

Research," Journal of Service Research, 11, No. 4, 2009, 322–343. Christopher Lovelock and Jochen Wirtz (2011), Services Marketing: People, Technology,
Evert Gummesson (226 words) [view diff] exact match in snippet view article find links to article
Journal of service research, 7(1), 20-41. S-D Logic Award (June 2011), Christopher Lovelock Career Contributions to the Service Discipline Award (2000), Gurteen
Strategic management (13,746 words) [view diff] exact match in snippet view article find links to article
(1988), Len Berry, Jane Kingman-Brundage, Christopher Hart, and Christopher Lovelock (1994), felt that poor customer service was the problem. They gave
Services marketing (11,945 words) [view diff] exact match in snippet view article find links to article
Service-dominant logic Servitization of products business model SERVQUAL Christopher Lovelock and Jochen Wirtz (2011), Services Marketing: People, Technology,