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Longer titles found: Customer satisfaction research (view), American Customer Satisfaction Index (view)

searching for Customer satisfaction 440 found (960 total)

alternate case: customer satisfaction

Arbejdernes Landsbank (439 words) [view diff] exact match in snippet view article find links to article

shareholders, although the trade unions remain the major shareholders. In customer satisfaction studies among Danish banks, Arbejdernes Landsbank is consistently
Inventory control (1,554 words) [view diff] exact match in snippet view article find links to article
from the least amount of inventory investment without affecting customer satisfaction. Other facets of inventory control include forecasting future demand
PPL Corporation (944 words) [view diff] exact match in snippet view article find links to article
PPL Global Safari Energy PPL's companies regularly rank high in customer satisfaction studies. PPL Electric Utilities, which serves 1.4 million customers
Lumo Energy (662 words) [view diff] case mismatch in snippet view article find links to article
awarded the number one position for electricity in the Roy Morgan Customer Satisfaction Awards. Australia portal Energy portal Energy in Australia About
EarthLink (2,045 words) [view diff] exact match in snippet view article find links to article
up to 5 times faster." J.D. Power ranked Earthlink highest for customer satisfaction in 2002, 2003, and 2004. Other rankings and awards include: In October
Travelgenio (232 words) [view diff] exact match in snippet view article find links to article
Mariano Pelizzari. The company also publishes a survey of trends and customer satisfaction in the air travel industry. The products and services Travelgenio
NASA Group Achievement Award (116 words) [view diff] exact match in snippet view article find links to article
programs or operations; Effective management of cost and schedule; Customer satisfaction; Team growth and capacity for future contribution (Government personnel
Honda Unicorn (445 words) [view diff] case mismatch in snippet view article find links to article
its category, the premium segment, in the 2005 Motorcycle Total Customer Satisfaction (MTCS) survey of 7,000 customers conducted by the TNS specialist
NCSoft (1,224 words) [view diff] no match in snippet view article find links to article
NCSoft Corporation (Korean: 엔씨소프트, stylized as NCSOFT) is an international video game developer and publisher headquartered in Pangyo, Seongnam, South
International airport (3,347 words) [view diff] exact match in snippet view article find links to article
Airport Awards are voted by consumers in an independent global customer satisfaction survey. Singapore Changi Airport was the first-place winner in 2020
Opet (246 words) [view diff] exact match in snippet view article find links to article
under its SUNPET brand. As of 2015, Opet has received the 'best in customer satisfaction' award for 10 consecutive years. THY Opet was founded in 2009 as
Half.com (1,200 words) [view diff] exact match in snippet view article find links to article
their merchant. The following list provides a small sampling of customer satisfaction ratings for Half.com services as of May 2015: Better Business Bureau:
Zexel (575 words) [view diff] exact match in snippet view article find links to article
performance under its old name of Diesel-Kiki, and has excelled well at customer satisfaction. In their translation, it came out ZEXEL instead of ZEXCEL. The
Scuba diving tourism (4,465 words) [view diff] exact match in snippet view article find links to article
convenience by way of dive charter services and guide services on dives. Customer satisfaction is largely dependent on the quality of services provided, and personal
Greater Bank (683 words) [view diff] exact match in snippet view article find links to article
(COBA). In 2013, the Bank was named Building Society of the Year for customer satisfaction by Roy Morgan Research, as judged by more than 50,000 consumers
Chief revenue officer (595 words) [view diff] exact match in snippet view article find links to article
revenue Customer satisfaction: Corporate communication processes should maintain a complete customer feedback loop to ensure customer satisfaction There
Performance indicator (2,234 words) [view diff] exact match in snippet view article find links to article
achievement of some levels of operational goal (e.g. zero defects, 10/10 customer satisfaction), and sometimes success is defined in terms of making progress toward
Good Neighbor Pharmacy (144 words) [view diff] exact match in snippet view article find links to article
Neighbor Pharmacy received the highest overall score in pharmacy customer satisfaction in the J.D. Power and Associates 2010 and 2011 National Pharmacy
Djezzy (308 words) [view diff] exact match in snippet view article find links to article
vision built on entrepreneurial roots and whose values are based on customer satisfaction, innovation, partnership and righteousness. The company provides
Tesco Bank (1,250 words) [view diff] exact match in snippet view article find links to article
Bank came third in the British Bank Awards (2016), with an average customer satisfaction of 87.8%. Prior to the formation of Tesco Personal Finance plc,
End user (2,593 words) [view diff] exact match in snippet view article find links to article
overlooked and forgotten by designers: leading to features creating low customer satisfaction. In information technology, end users are not "customers" in the
Levels of service (597 words) [view diff] exact match in snippet view article find links to article
such as Pavement Condition Index (PCI) or by a measure related to customer satisfaction such as the number of complaints per month about that certain road
Cowon (755 words) [view diff] case mismatch in snippet view article find links to article
category of Japanese Management Association Consultants’ Global Customer Satisfaction Competency Index, and in 2011, it was ranked number one in the same
Keystone Accountability (264 words) [view diff] exact match in snippet view article find links to article
change. In 2009, Keystone blended participatory evaluation and customer satisfaction to create a new methodology referred to as Constituent Voice. Global
Asan Medical Center (1,226 words) [view diff] case mismatch in snippet view article find links to article
in the National Customer Satisfaction Index (NCSI) and was ranked No. 1 for three consecutive years in the Global Customer Satisfaction Competency Index
ASAHI Net (857 words) [view diff] exact match in snippet view article find links to article
ranked as No. 1 FTTH Internet service provider in customer satisfaction in 2010 in a customer satisfaction survey by J.D. Power. There are about 537,000 ASAHI
Dongfeng Peugeot-Citroën (1,577 words) [view diff] exact match in snippet view article find links to article
the Citroën brand received one of the highest scores in a 2014 customer satisfaction survey done by JD Power in China. Not all Stellantis products sold
Lemonade, Inc. (863 words) [view diff] exact match in snippet view article find links to article
intelligence and chatbots to process claims. In a 2020 study of customer satisfaction, J.D. Power ranked Lemonade as the highest among renters' insurance
ING Australia (1,608 words) [view diff] exact match in snippet view article find links to article
outside of Australia's Big Four banks. ING scores favourably with customer satisfaction and has the highest net promoter score of any major financial institution
First Capital Connect (2,920 words) [view diff] no match in snippet view article find links to article
First Capital Connect (FCC) was a British train operating company, owned by FirstGroup, that operated the Thameslink and Great Northern sectors from April
Dogpile (1,129 words) [view diff] case mismatch in snippet view article find links to article
Engine Showdown. Retrieved 2019-01-28. "Residential Online Service Customer Satisfaction Study". J.D. Power and Associates. 2006-10-11. Archived from the
Export performance (136 words) [view diff] exact match in snippet view article find links to article
marketing measures or by subjective measures such as distributor or customer satisfaction.[1] Performance improvement See a review of the literature: Article
Blidy (2,249 words) [view diff] exact match in snippet view article find links to article
Flow Cytometry) Generates $Billions revenue per year with high customer satisfaction at BD. Just CD4 PE generates $20’s millions /day at BDMC…. Creator
Menu engineering (532 words) [view diff] exact match in snippet view article find links to article
labeling of item names may produce positive effects, leading to higher customer satisfaction, and higher perceived product value. Similarly, the presence of
Ralph Norris (1,347 words) [view diff] exact match in snippet view article find links to article
purely financial performance, linking them for the first time to customer satisfaction. Sir Ralph is a Honorary Fellow of the Institute of IT Professionals
List of International Organization for Standardization standards, 10000-10999 (4,658 words) [view diff] exact match in snippet view article find links to article
management – Customer satisfaction – Guidelines for codes of conduct for organizations ISO 10002:2014 Quality management – Customer satisfaction – Guidelines
Raemian (58 words) [view diff] case mismatch in snippet view article find links to article
for apartments. Raemian has been ranked No.1 on NCSI (National Customer Satisfaction Index) for apartment construction since 1998. Samsung C&T Corporation
The Dog & Lemon Guide (731 words) [view diff] exact match in snippet view article find links to article
suggest that using customer satisfaction surveys as a means of determining reliability is flawed. The results of customer satisfaction surveys are influenced
Desjardins General Insurance (883 words) [view diff] exact match in snippet view article find links to article
Canada, and in 2014, Desjardins General Insurance ranked third for customer satisfaction in Quebec. Their main products are auto insurance, home insurance
Defects per million opportunities (604 words) [view diff] exact match in snippet view article find links to article
knowledge of the relative importance of each defect type in determining customer satisfaction The time, effort, and cost to count and categorize defects in process
EPlus (412 words) [view diff] case mismatch in snippet view article find links to article
company's subsidiary, ePlus Technology Inc., was awarded by Cisco as Customer Satisfaction Excellence Golden Star because of its 12-month quality service.
VoIP recording (844 words) [view diff] exact match in snippet view article find links to article
control and alignment, verifying data, sharing data as well as customer satisfaction and enhancing call center agent morale. By definition, Voice over
Fidelity Bank Nigeria (528 words) [view diff] case mismatch in snippet view article find links to article
Nigeria in the retail market segment in the KPMG Banking Industry Customer Satisfaction Survey (BICSS) in 2017.[citation needed] As of December 2017[update]
Heritage Bank (1,390 words) [view diff] case mismatch in snippet view article find links to article
Banks. In 2019 it was named Bank of the Year in the Roy Morgan Customer Satisfaction Awards for 2018. Heritage Bank Limited is a mutual bank which is
Southern Phone (667 words) [view diff] case mismatch in snippet view article find links to article
winners of Customer Satisfaction Awards". Roy Morgan. 18 February 2015. "The Winners of the 2015 Telecommunications and Utilities Roy Morgan Customer Satisfaction
Business process (4,405 words) [view diff] exact match in snippet view article find links to article
process. The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change. Process-oriented
Cambridge & Counties Bank (1,387 words) [view diff] exact match in snippet view article find links to article
year 2013. They also announced the staff levels were at 65 with a customer satisfaction rate of 99% at the end of 2014. Cambridge & Counties Bank entered
Newpark Resources (326 words) [view diff] case mismatch in snippet view article find links to article
Woodlands, Texas. In 2013, the company was awarded as one of the Top Customer Satisfaction companies in the Annual EnergyPoint Research Global Oil & Gas Industry
Water privatization in Algeria (824 words) [view diff] exact match in snippet view article find links to article
bathing water quality, to rehabilitate infrastructure and to improve customer satisfaction. As of January 2009 the continuity of supply has increased from
ISO/TC 176 (1,113 words) [view diff] exact match in snippet view article find links to article
management — Customer satisfaction — Guidelines for codes of conduct for organizations ISO 10002:2018 Quality management — Customer satisfaction — Guidelines
Mediacom (1,846 words) [view diff] exact match in snippet view article find links to article
telecom report conducted by ACSI, Mediacom occupied last place in customer satisfaction among all companies in the ACSI, regardless of industry. In a survey
Churchill Retirement Living (656 words) [view diff] exact match in snippet view article find links to article
2m. In 2021 the company received the maximum 5 star rating for customer satisfaction from an independent survey by the Home Builders Federation (HBF)
John Rickard (economist) (219 words) [view diff] exact match in snippet view article
repurchase decisions. Rickard was among the first to establish that customer satisfaction does not influence repurchase decisions directly, but rather indirectly
LightStream (480 words) [view diff] case mismatch in snippet view article find links to article
the J.D. Power 2020 U.S. Consumer Lending Satisfaction Award for Customer Satisfaction. PeopleFirst was established in 1995, by founders Gary Miller and
Construction Data Company (464 words) [view diff] exact match in snippet view article find links to article
Manager software has consistently achieved the highest ratings of customer satisfaction and product innovation in the industry. They have a partnership
Staybridge Suites (262 words) [view diff] exact match in snippet view article find links to article
Staybridge Suites was named Best in Customer Satisfaction by Market Metrix, LLC for superiority in customer satisfaction among all upscale hotel brands during
Queen Alia International Airport (2,710 words) [view diff] exact match in snippet view article find links to article
The awards are given to the airports which achieved the highest customer satisfaction in the ASQ Survey. Queen Alia International Airport (QAIA) was built
Champion Energy (326 words) [view diff] case mismatch in snippet view article find links to article
Residential Customer Satisfaction with Retail Electric Service" according to the J.D. Power and Associates Texas Residential Retail Electric Provider Customer Satisfaction
Harris FloteBote (593 words) [view diff] exact match in snippet view article find links to article
with eleven Customer Satisfaction Index (CSI) Awards since it began participating in the program. This indicates positive customer satisfaction surveys of
Responsible gambling (1,092 words) [view diff] no match in snippet view article find links to article
Responsible gambling is the set of social responsibility initiatives by the gambling industry—including governments and gaming control boards, operators
Vistry Group (2,051 words) [view diff] exact match in snippet view article find links to article
builder to be awarded a two-star rating out of five in the HBF annual customer satisfaction survey for the year ending September 2017. The newspaper reported
List of railway stations in Greater Manchester (1,082 words) [view diff] exact match in snippet view article find links to article
redeveloped and as a consequence has been voted as having the highest customer satisfaction rating of all the main stations in the United Kingdom. As of 2013
Capitec Bank (585 words) [view diff] exact match in snippet view article find links to article
rolled into one. When it comes to customer satisfaction as per the results by South African Customer Satisfaction Index (SAcsi) in 2015, Capitec Bank
Kano (304 words) [view diff] exact match in snippet view article find links to article
software company Kano model, a theory of new product development and customer satisfaction Kanō school, a school of Japanese painting Kano, an arcade game
History of software engineering (2,885 words) [view diff] exact match in snippet view article find links to article
as to less measurable qualities like elegance, conciseness, and customer satisfaction, among many other attributes. How best to create high quality software
Indian Solar Loan Programme (684 words) [view diff] exact match in snippet view article find links to article
line to access Solar Home Systems. According to surveys recording customer satisfaction, recipients of loans have been overall happy with the program. 5%
McCarthy & Stone (764 words) [view diff] exact match in snippet view article find links to article
win the full five-star rating in the Home Builders Federation's customer satisfaction awards for a record 14 consecutive years. In October 2020, McCarthy
Silicon Valley Power (1,171 words) [view diff] exact match in snippet view article find links to article
is nationally recognized for its reliable power, low rates, and customer satisfaction. In addition, the City owns an extensive dark fiber optic network
Chief customer officer (697 words) [view diff] exact match in snippet view article find links to article
previous three years reported higher customer referral rates and customer satisfaction (Strativity Group, 2009). In 2011, the Customer Experience Professionals
Mark of Excellence (396 words) [view diff] exact match in snippet view article find links to article
given by Chevrolet/GM to dealerships for superior sales volume and customer satisfaction. John Mcdonough, "A Commemorative; 25 Years of Self-Regulation"
Auto Express (258 words) [view diff] exact match in snippet view article find links to article
2002, Lexus has scored consecutive top ratings in the Auto Express customer satisfaction surveys in the United Kingdom. "ABC circulation for 2018". 2 August
Employee Benefits Security Administration (586 words) [view diff] exact match in snippet view article find links to article
carrying out these activities, and oversees quality reviews and customer satisfaction surveys related to the program. Program Planning - Provides advice
Water privatisation in Jakarta (6,500 words) [view diff] case mismatch in snippet view article find links to article
4-5 Palyja. "Customer Satisfaction Survey". Retrieved 20 May 2012. Atma Jaya Catholic University of Indonesia: Customer Satisfaction Survey 2008, Presentation
Carisbrooke Shipping (309 words) [view diff] exact match in snippet view article find links to article
throughout the world, which aid our continuous, passionate pursuit of customer satisfaction, and fuels our commercial vocation. It reminds us that shipping
Customer Alliance (414 words) [view diff] exact match in snippet view article find links to article
measurement and target-setting in the areas of Net Promoter Scores (NPS), customer satisfaction, quantitative, semantic and trend analysis. The company is made
Lean thinking (3,212 words) [view diff] exact match in snippet view article find links to article
to create a lean culture, one that sustains growth by aligning customer satisfaction with employee satisfaction, and that offers innovative products
Primus Telecommunications (Australia) (1,113 words) [view diff] exact match in snippet view article
customer satisfaction in the month of February 2012. Roy Morgan 2012 #1 Home Phone Provider Best home-phone provider based upon customer satisfaction
Pizza Frenzy (742 words) [view diff] exact match in snippet view article find links to article
the phone, causing a decrease in overall customer satisfaction (represented by stars). If customer satisfaction dips low enough (no stars remaining), the
Panago (1,410 words) [view diff] exact match in snippet view article find links to article
restaurant chains using four factors that typically drive overall customer satisfaction. Listed in order of importance, these factors include: price; service
Dodge & Cox (732 words) [view diff] exact match in snippet view article find links to article
Dodge and Cox ranked second after The Vanguard Group for overall customer satisfaction in a survey by Cogent Research of customers with at least $100,000
Water supply and sanitation in Uganda (8,741 words) [view diff] exact match in snippet view article find links to article
treatment poses a threat to the environment and human health. A customer satisfaction survey was carried out in 2009–2010 for all towns served by NWSC
Referral marketing (1,760 words) [view diff] exact match in snippet view article find links to article
health of customer satisfaction. High performing referral programs or a high magnitude of referrer's may indicate high customer satisfaction and vice versa
National Association of State Procurement Officials (267 words) [view diff] exact match in snippet view article find links to article
information and cooperate to attain greater efficiency, economy, and customer satisfaction. NASPO receives professional headquarters staff support through
Dresden S-Bahn (3,686 words) [view diff] exact match in snippet view article find links to article
Deutsche Bahn, the Dresden S-Bahn is the S-Bahn with the highest customer satisfaction in Germany. Services are operated by double-deck-push–pull trains
Detroit Metropolitan Airport (5,736 words) [view diff] exact match in snippet view article find links to article
over 140 destinations and was named the best large U.S. airport in customer satisfaction by J.D. Power & Associates in 2010 and 2019. Wayne County began
Embedded intelligence (1,199 words) [view diff] exact match in snippet view article find links to article
product performance and lifetime, to increase quality or to ensure customer satisfaction. This self-reflection, facilitated by information collected by embedded
Enterprise engagement (2,363 words) [view diff] exact match in snippet view article find links to article
demonstrated in the willingness of many companies to sacrifice customer satisfaction to save money on automated telephone answering systems; in this
Constituent Voice (1,217 words) [view diff] exact match in snippet view article find links to article
results by improving relationships with their constituents. Like customer satisfaction measurement, which it draws from, Constituent Voice treats measurement
Ace Hardware (1,386 words) [view diff] case mismatch in snippet view article find links to article
of 2016[update], J. D. Power has ranked Ace Hardware "Highest in Customer Satisfaction with Home Improvement Retail Stores" for ten consecutive years.
Omaha Public Power District (390 words) [view diff] case mismatch in snippet view article find links to article
"Highest in Customer Satisfaction among Midsize Utilities in the Midwest" in the J.D. Power and Associates 2009 Electric Utility Residential Customer Satisfaction
Feedback terminal (982 words) [view diff] case mismatch in snippet view article find links to article
"Customer Satisfaction at the Push of a Button". New Yorker. Retrieved 23 October 2019. Kaplan, Jennifer. "The Inventor of Customer Satisfaction Surveys
President's Choice Financial (1,068 words) [view diff] exact match in snippet view article find links to article
were ranked by J.D. Power and Associates as having the highest customer satisfaction among mid-size Canadian banks in 2007, 2008, 2009, 2010, and 2011
Bellway (941 words) [view diff] exact match in snippet view article find links to article
5 star rating in the 2015/16 Home Builders Federation new home customer satisfaction survey. "Results for the year ended 31 July 2020" (PDF). Bellway
Customer base (1,048 words) [view diff] exact match in snippet view article find links to article
source of “word of mouth” advertising. Studies have shown that customer satisfaction with a brand leads to more purchases, from both the same and new
P&N Bank (642 words) [view diff] case mismatch in snippet view article find links to article
Credit Union to P&N Bank* 2014 - P&N Bank Best Bank - Roy Morgan Customer Satisfaction Awards 2017 - P&N Bank Best Mutual - RFi Lending Awards 2018 - P&N
Highly accelerated stress audit (246 words) [view diff] exact match in snippet view article find links to article
improving product reliability, reducing warranty costs and increasing customer satisfaction. Since HASS levels are more aggressive than conventional screening
Continuous delivery (1,778 words) [view diff] exact match in snippet view article find links to article
incidents has decreased significantly. Improved Customer Satisfaction: A higher level of customer satisfaction is achieved. Obstacles have also been investigated
Cigar Box method (574 words) [view diff] exact match in snippet view article find links to article
yearly cash flow, CB5: cost price based value chain analysis, CB6: customer satisfaction analysis. The Cigar Box Method was developed by Olivier van Lieshout
New Public Management (3,051 words) [view diff] exact match in snippet view article find links to article
procedures. NPM reforms use approaches such as disaggregation, customer satisfaction initiatives, customer service efforts, applying an entrepreneurial
Guangqi Honda (750 words) [view diff] exact match in snippet view article find links to article
an old model of the Honda City. Guangqi Honda ranked highest in customer satisfaction with authorized dealer after-sales service according to the J.D
Murali Chemuturi (1,228 words) [view diff] exact match in snippet view article find links to article
the Measurement of Customer Satisfaction using Internal Data which can be used for measuring quantitatively the customer satisfaction for software development
EN 15838 (117 words) [view diff] exact match in snippet view article find links to article
Requirements for Contact Centre agents Requirements for Infrastructure Customer satisfaction Social responsibility Mandatory KPIs Recommended KPIs Best practice
Competence (human resources) (5,700 words) [view diff] exact match in snippet view article
dealing with customers; follows up to evaluate customer satisfaction; measures customer satisfaction effectively; commits to exceeding customer expectations
Shopping mall high school (1,229 words) [view diff] exact match in snippet view article find links to article
in order to maximize holding power, graduation percentages, and customer satisfaction. The concept of a shopping mall high school was first introduced
UBank (1,295 words) [view diff] exact match in snippet view article find links to article
Gerd Schenkel. In May 2012, Ubank scored 93.2% in a Roy Morgan customer satisfaction survey. In October 2012, in a media interview about NAB's results
Transdev Wellington (371 words) [view diff] exact match in snippet view article find links to article
achievement of performance targets including on-time performance and customer satisfaction. GWRC stated that the contract is to provide savings to ratepayers
Contact center telephony (627 words) [view diff] exact match in snippet view article find links to article
products or services. Hence, it’s becoming instrumental in increasing customer satisfaction and loyalty and most of the call center services in India are taking
Customer Service Assurance (291 words) [view diff] exact match in snippet view article find links to article
assurance is model that is centered on the concept of maximizing customer satisfaction. The belief is that such practices inevitably maximize the long-term
ZX Auto (1,254 words) [view diff] exact match in snippet view article find links to article
"Grandtiger won dual champions in Iran in terms of product quality and customer satisfaction". ZX Auto. n.d. Archived from the original on 3 January 2012. Retrieved
Glasgow Central station (3,892 words) [view diff] exact match in snippet view article find links to article
only ten to be awarded five stars. In 2017, the station received a customer satisfaction score of 95.2%, the highest in the UK. The original station, opened
In-N-Out Burger (6,326 words) [view diff] exact match in snippet view article find links to article
has been rated as one of the top fast food restaurants in several customer satisfaction surveys. In-N-Out Burger's first location was opened in the Los
PeoplePC (717 words) [view diff] case mismatch in snippet view article find links to article
in Customer Satisfaction By J.D. Power and Associates Archived 2007-12-29 at the Wayback Machine., Internet Service Provider Residential Customer Satisfaction
Total quality management (2,518 words) [view diff] exact match in snippet view article find links to article
participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organisation and society." "A
Consumer behaviour (20,561 words) [view diff] exact match in snippet view article find links to article
are more likely to complain. The relationship between affect and customer satisfaction is an area that has received considerable academic attention, especially
Kerblam! (1,140 words) [view diff] exact match in snippet view article find links to article
Crime". "Doctor Who Kerblam! review: this is a prime delivery, customer satisfaction guaranteed". Siede, Caroline. "Doctor Who's rollicking critique
ThinkCentre (1,599 words) [view diff] exact match in snippet view article find links to article
increase in the customer satisfaction rate for ThinkCentre desktops. According to TBR's "Corporate IT Buying Behavior and Customer Satisfaction Study” published
On-Device Portal (1,307 words) [view diff] exact match in snippet view article find links to article
mobile content. By enhancing the user experience, ODPs improve customer satisfaction, reduce churn and in turn, drive higher data revenues. On-Device
Capability Maturity Model Integration (2,650 words) [view diff] exact match in snippet view article find links to article
productivity, quality and customer satisfaction. The median increase in performance varied between 14% (customer satisfaction) and 62% (productivity).
J. D. Power III (601 words) [view diff] exact match in snippet view article find links to article
a Los Angeles-based engine manufacturer. Power began conducting customer satisfaction research on April 1, 1968, as founder of the marketing information
Plateau Systems (775 words) [view diff] exact match in snippet view article find links to article
Customers and industry analysts recognized Plateau Systems as a customer satisfaction leader and for its continued leadership, vision and technology innovation
Farmers Insurance Group (3,369 words) [view diff] exact match in snippet view article find links to article
verification] The 2006 American Customer Satisfaction Index conducted by the University of Michigan found that customer satisfaction with Farmers was at exactly
Service fulfillment (350 words) [view diff] exact match in snippet view article find links to article
role as well in ensuring a "first time right" customer experience. Customer satisfaction in the telecommunications industry stems from adequate service provisioning
Edward S. Rogers III (636 words) [view diff] exact match in snippet view article find links to article
was responsible for financial performance, sales performance and customer satisfaction. His responsibilities included sales, marketing, customer communications
Water supply and sanitation in Yemen (7,851 words) [view diff] exact match in snippet view article find links to article
the continuity of supply, which is generally low in Yemen, and customer satisfaction, which is surprisingly high. One indicator for the service quality
Dropped-call rate (697 words) [view diff] exact match in snippet view article find links to article
of their networks. It is assumed to have direct influence on the customer satisfaction with the service provided by the network and its operator. The dropped-call
Multiple-criteria decision analysis (5,763 words) [view diff] exact match in snippet view article find links to article
typically carry high risk of losing money. In a service industry, customer satisfaction and the cost of providing service are fundamental conflicting criteria
Pretty Pet Salon (795 words) [view diff] exact match in snippet view article find links to article
micro-managing their staff. Pets must be groomed correctly to maintain customer satisfaction and to make sure that the salon is making money. The game is a freemium
Rocket Singh: Salesman of the Year (1,112 words) [view diff] exact match in snippet view article find links to article
Sales Corporation's overall strategic goal is customer service and customer satisfaction as opposed to just selling the product through bribes and providing
Unity Trust Bank (467 words) [view diff] exact match in snippet view article find links to article
and lending. Unity Trust Bank was rated top in eight out of nine customer satisfaction categories in the Charity Finance Banking Survey 2015. In 2013,
Punjab Tractors Ltd. (1,249 words) [view diff] case mismatch in snippet view article find links to article
of Mahindra & Mahindra Ltd. 2011: Rated Highest In Industry for Customer Satisfaction Index (CSI), Sales Satisfaction Index (SSI) & CaPS 2012: Swaraj
Spare parts management (481 words) [view diff] exact match in snippet view article find links to article
from a supplier But without the spare part on hand, a company's customer satisfaction levels could drop if a customer has to wait too long for their item
Cost externalizing (728 words) [view diff] exact match in snippet view article find links to article
been transferred from the company to the customer. This can reduce customer satisfaction, to the point that some customers will be motivated to switch to
Charnock Richard MSA (281 words) [view diff] exact match in snippet view article find links to article
in the bottom five motorway services in the United Kingdom for customer satisfaction. Motorway Services Trivia - Chronology - Accessed 16 February 2009
Get a Mac (10,215 words) [view diff] case mismatch in snippet view article find links to article
and after hair ad. Both say that the Mac is better. Customer Satisfaction—A "Mac Customer Satisfaction Score" meter appears in a banner ad above Mac and
Service management (425 words) [view diff] exact match in snippet view article find links to article
obsolescence costs of service parts through improved forecasting. Improve customer satisfaction levels. Reduce expediting costs - with optimized service parts inventory
World Wide Country Tours (436 words) [view diff] exact match in snippet view article find links to article
operated tours to over 40 destinations and maintained a strong customer satisfaction rate, with 98% of its travelers indicating they would travel with
Employee experience design (676 words) [view diff] exact match in snippet view article find links to article
K. (2019). Why meaning is the key to employee experience - and customer satisfaction". Oracle Human Capital Management (2014). "An Employee Centric Approach
Burtonwood services (402 words) [view diff] exact match in snippet view article find links to article
Burtonwood was in the bottom five motorway services in the UK for customer satisfaction. The Westbound site was bought by Marshalls and is being redeveloped
Arai Helmet (1,036 words) [view diff] exact match in snippet view article find links to article
Arai: the Quantic. From 1999 to 2011, Arai was ranked first in customer satisfaction in all thirteen annual J. D. Power and Associates Motorcycle Helmet
Npower (United Kingdom) (1,734 words) [view diff] exact match in snippet view article
rated the lowest of all energy suppliers in the Which? Switch 2010 customer satisfaction survey. In September 2013, Labour Party MPs and campaign group 38
Pitt Ohio Express (388 words) [view diff] exact match in snippet view article find links to article
for Quality award winner, known as the most important measure of customer satisfaction and performance excellence, in the Regional LTL, Expedite, Truckload
Oregon Performance Reporting Information System (419 words) [view diff] exact match in snippet view article find links to article
data from Oregon's education system, and feedback obtained through customer satisfaction surveys. This information is combined into 12 performance measures
Production leveling (1,801 words) [view diff] exact match in snippet view article find links to article
Between purchases the sales team remain in touch for all aspects of customer satisfaction with their cars including feedback for product design on changing
Happiness at work (5,828 words) [view diff] exact match in snippet view article find links to article
average employee happiness exhibit better financial performance and customer satisfaction. It is thus beneficial for companies to create and maintain positive
Roy Morgan Research (298 words) [view diff] exact match in snippet view article find links to article
Software), Values Segments, Helix Personas, Live Audience Evaluation, customer satisfaction reports & awards, ready-made research reports Services Market research
Frankley services (311 words) [view diff] exact match in snippet view article find links to article
southbound side was in the bottom five motorway services in the UK for customer satisfaction. It has been updated over the years and fitted with new retail and
Forum Research (312 words) [view diff] exact match in snippet view article find links to article
and abortion. Forum Research specializes in political polling and customer satisfaction research. Some of the firm's research tools include small and large-scale
PC World (retailer) (1,624 words) [view diff] exact match in snippet view article
internet survey by Which? in June 2004 ranked PC World joint last for customer satisfaction. In March 2006, PC World attempted to get away from its reputation[who
Techsource (267 words) [view diff] exact match in snippet view article find links to article
has allowed banks and other financial institutions to increase customer satisfaction through decreased wait times, but often at the cost of job opportunities
Information technology consulting (842 words) [view diff] exact match in snippet view article find links to article
project not only in the scope, time and cost but also with complete customer satisfaction. The usual problem is that a business owner does not know the detail
Quality function deployment (937 words) [view diff] exact match in snippet view article find links to article
system organizations. organization functions necessary to assure customer satisfaction, including business planning, packaging and logistics, procurement
Casino hotel (470 words) [view diff] exact match in snippet view article find links to article
Cengage Learning. p. 281. ISBN 0495599662 "Service climate and customer satisfaction in a casino hotel: An exploratory case study". International Journal
Cullompton services (291 words) [view diff] exact match in snippet view article find links to article
Cullompton was in the bottom five motorway services in the UK for customer satisfaction. "M5 J28 Cullompton". Extra Motorway Services. Retrieved 11 October
Decision Analyst (company) (801 words) [view diff] case mismatch in snippet view article
marketing research services. 2008 – Decision Analyst ranked #1 in Customer Satisfaction according to MarketResearchCareers.com 2008 Annual Survey of Market
Non-price competition (3,044 words) [view diff] exact match in snippet view article find links to article
distinguish themselves in terms of quality, delivery time (speed), and customer satisfaction, among other things. Although any company can use a non-price competition
Bloomex (336 words) [view diff] exact match in snippet view article find links to article
unexpectedly strong sales growth, and announced new systems to improve customer satisfaction. Floral industry Floral wire service Online flower delivery Australia
Liverpool Victoria (2,111 words) [view diff] exact match in snippet view article find links to article
Satisfaction Index (UKCSI) as the best insurance business in the UK for customer satisfaction and seventh best across all UK businesses, with only one other insurer
Wage ratio (935 words) [view diff] exact match in snippet view article find links to article
wage ratio may not be in the best interest of company as it harms customer satisfaction and does not benefit long-term firm performance. Nevertheless, as
Straub's Markets (230 words) [view diff] case mismatch in snippet view article find links to article
Louis (2012, 2006, 2005, 2003) Better Business Bureau World Class Customer Satisfaction Award (2002) "Heritage". Straub's Markets. Retrieved September 15
Hyundai Motor India (1,480 words) [view diff] exact match in snippet view article find links to article
[citation needed] JD Power Indian Customer Satisfaction Award 2017 – For Ranking Number 1 in After Sales Customer satisfaction.[citation needed] The carmaker
Compound annual growth rate (844 words) [view diff] exact match in snippet view article find links to article
different business measures such as sales, market share, costs, customer satisfaction, and performance. Annual growth % Arithmetic mean Average annual
Christian Homburg (871 words) [view diff] case mismatch in snippet view article find links to article
71, 3, 18–38. X. Luo, Ch. Homburg, (2007), Neglected Outcomes of Customer Satisfaction, Journal of Marketing, 71, 2, 133-149. Ch. Homburg, O. Jensen (2007)
Mary Ellen Sheets (327 words) [view diff] case mismatch in snippet view article find links to article
Power and Associates Reports: Two Men and a Truck Ranks Highest in Customer Satisfaction with Full-Service Moving Companies" "The ABCs of Financial Literacy"
South Mimms services (365 words) [view diff] exact match in snippet view article find links to article
South Mimms was in the top five motorway services in the UK for customer satisfaction. Issues, The London Gazette, 25 August 1989, page 9937 Mymshall
Service climate (774 words) [view diff] exact match in snippet view article find links to article
quantification of the impact of customer satisfaction on observable financial measures, to place programs to improve customer satisfaction and service quality on
Shell Energy Australia (756 words) [view diff] exact match in snippet view article find links to article
November 2019 ERM Power – now Shell Energy – again ranked No 1 for customer satisfaction Shell Energy 17 February 2021 "Notice of 2021 AGM and Shell Energy
Jet2holidays (883 words) [view diff] case mismatch in snippet view article find links to article
highest-performing tourism organisation, Institute of Customer Service UK Customer Satisfaction Index In November 2018, Jet2holidays successfully defended itself
Health care reform (3,440 words) [view diff] exact match in snippet view article find links to article
and/or the distribution of these across population subgroups. Customer satisfaction: This goal is concerned with the degree of satisfaction that the
Skiddle (766 words) [view diff] exact match in snippet view article find links to article
Service and Moving On Up, recognising recent innovation and focus on customer satisfaction. "Preston-based Skiddle ends financial year on a high". www.lep
ACE Rent a Car (516 words) [view diff] exact match in snippet view article find links to article
rental car operators in the world In 2011, ACE was ranked highest in customer satisfaction in the J.D. Power & Associates annual industry consumer survey.
Norton Canes services (380 words) [view diff] exact match in snippet view article find links to article
Motorway Services User Survey found that Norton Canes had the highest customer satisfaction of motorway services in the UK. Norton Canes services is located
ISO 9000 (7,139 words) [view diff] exact match in snippet view article find links to article
domestic market share, in addition to the internal benefits such as customer satisfaction, interdepartmental communications, work processes, and customer/supplier
Top Gear (1977 TV series) (2,394 words) [view diff] exact match in snippet view article
1994, the show also spawned a monthly magazine. This included a customer satisfaction survey which was first highlighted on the show and then published
Goods and services (778 words) [view diff] exact match in snippet view article find links to article
Goods-Service Continuum". Accessed 25 June 2015 Mattsson, Katriina (2009). "Customer satisfaction in the retail market" (PDF). Theseus. pp. 15–16. Retrieved 18 November
Customer attrition (1,529 words) [view diff] exact match in snippet view article find links to article
explored. Churn or Customer attrition is often used as an indicator of customer satisfaction. However the churn rate can be kept artificially low by making it
Hany Mahmoud (457 words) [view diff] exact match in snippet view article find links to article
worked as general manager of human resources, business quality and customer satisfaction for XEROX. Leaving XEROX, he began to work in Vodafone Egypt as
Stafford services (379 words) [view diff] exact match in snippet view article find links to article
northbound side was in the top five motorway services in the UK for customer satisfaction. The services are located in Staffordshire on the M6 motorway between
Powershop (700 words) [view diff] exact match in snippet view article find links to article
satisfaction rating. In 2011 and again in 2012, it gained a 96% customer satisfaction rating. It was the best company in Consumers' Institute of New Zealand's
St.George Bank (1,488 words) [view diff] exact match in snippet view article find links to article
third party surveys, but the 2010 CHOICE consumer survey showed customer satisfaction was on par with the "big four", lagging behind small credit providers
Arch G. Woodside (272 words) [view diff] exact match in snippet view article find links to article
Research. In 1989, Woodside published Linking service quality, customer satisfaction, and behavioral intention in the Journal of health care marketing
Share of wallet (606 words) [view diff] exact match in snippet view article find links to article
loyalty programs leads to higher share of wallet - regardless of customer satisfaction. A common way to increase share of wallet for retailers is to use
Enterprise Holdings (2,339 words) [view diff] exact match in snippet view article find links to article
been named the number one ranked car rental company in terms of customer satisfaction by J.D. Power several times. In 2008, Enterprise piloted its first
Busan Transportation Corporation (451 words) [view diff] exact match in snippet view article find links to article
the balance of operation surplus 2) accomplish the first place in customer satisfaction 3) make a great occupation to work.” Which they plan to do by: reducing
Cosmote TV (1,023 words) [view diff] exact match in snippet view article find links to article
successful move as there was no impact on customer figures and customer satisfaction. Therefore, the following eight channels: Discovery Channel, Discovery
JayC Food Stores (556 words) [view diff] exact match in snippet view article find links to article
check-out stations, and other improvements for functionality and customer satisfaction increases. Information regarding additions of an in-store pharmacy
Account executive (899 words) [view diff] exact match in snippet view article find links to article
and the existing client, managing day-to-day affairs and ensuring customer satisfaction. The account executive is also tasked with bringing more clients
David F. Larcker (616 words) [view diff] case mismatch in snippet view article find links to article
Measures Leading Indicators of Financial Performance? An Analysis of customer Satisfaction" Journal of Accounting Research (Supplement), 1-46, 1998. At Stanford
Honda Logo (753 words) [view diff] exact match in snippet view article find links to article
sales were not particularly strong, but the car did come top of a customer satisfaction survey in December 2001. A number of second hand Logos - originally
Kwik Fit (428 words) [view diff] case mismatch in snippet view article find links to article
Marketing Week". www.marketingweek.com. Retrieved 13 March 2018. "Customer Satisfaction". Kwik Fit. Retrieved 13 March 2018. Coordinates: 55°56′3″N 3°27′12″W
Taskworld (663 words) [view diff] case mismatch in snippet view article find links to article
via email. The Taskworld customer support team has received a 98% Customer Satisfaction Rating, according to customer ratings on its support platform Zendesk
IATF 16949 (904 words) [view diff] exact match in snippet view article find links to article
standard is to improve the system and process quality to increase customer satisfaction, to identify problems and risks in the production process and supply
Scottish Water (974 words) [view diff] case mismatch in snippet view article find links to article
benchmarking survey by the Institute of Customer Service’s latest UK Customer Satisfaction Index (UKCSI). The company attributes this to prior focussing on
Alaska Airlines (11,518 words) [view diff] exact match in snippet view article find links to article
been ranked by J. D. Power and Associates as having the highest customer satisfaction of the traditional airlines for twelve consecutive years. McGee
Total productive maintenance (1,073 words) [view diff] exact match in snippet view article find links to article
attempts to increase the quality of goods, services, and concomitant customer satisfaction by raising awareness of quality concerns across the organization
Digital banking (1,627 words) [view diff] exact match in snippet view article find links to article
channels determined by the consumer. This dynamic shapes the basis of customer satisfaction, which can be nurtured with Customer Relationship Management (CRM)
Water privatization in Metro Manila (7,542 words) [view diff] no match in snippet view article find links to article
Water privatization in Metro Manila began when the then President of the Philippines, Fidel Ramos, instructed the government in 1994 to solve what he called
Severn View services (612 words) [view diff] exact match in snippet view article find links to article
Services User Survey found that Severn View had the lowest level of customer satisfaction of motorway services in the UK. The services have been linked to
List of supermarket chains in Northern Cyprus (294 words) [view diff] exact match in snippet view article find links to article
2012. Retrieved 22 June 2016. "LEMAR continues to pave the way on customer satisfaction". KP Daily News. 22 January 2015. Retrieved 22 June 2016. "Burger
Marcial Losada (374 words) [view diff] exact match in snippet view article find links to article
teams, where performance was evaluated based on profitability, customer satisfaction, and 360-degree feedback. Losada claimed these patterns appear in
Xcon (452 words) [view diff] exact match in snippet view article find links to article
made errors, by speeding the assembly process, and by increasing customer satisfaction. Before XCON, when ordering a VAX from DEC, every cable, connection
JetBlue (7,906 words) [view diff] case mismatch in snippet view article find links to article
since been terminated. On June 13, 2012, JetBlue ranked 'Highest in Customer Satisfaction Among Low Cost Carriers in North America' by J.D. Power and Associates
Rebecca Gernhardt Cox (428 words) [view diff] case mismatch in snippet view article find links to article
category to winning more J. D. Power and Associates awards for Customer Satisfaction than any other airline in the world. As of 2010, Continental was
Dr. Bhau Daji Lad Museum (628 words) [view diff] exact match in snippet view article find links to article
gold category for its focus on quality, continuous innovation, and customer satisfaction.[2] The Museum is managed by a public-private partnership, a first
Britannia Hotels (2,723 words) [view diff] case mismatch in snippet view article find links to article
subsidiaries) as the Most Improved Organisation at the 2013 UK Customer Satisfaction Awards. Britannia Hotels has been subject to widespread criticism
Heston MSA (481 words) [view diff] exact match in snippet view article find links to article
westbound side was in the top five motorway services in the UK for customer satisfaction. The eastbound side was opened on 4 January 1968 by the then Miss
Management accounting in supply chains (1,350 words) [view diff] exact match in snippet view article find links to article
customer satisfaction and product quality (which is difficult to express numerically). Reductions in back orders, increased customer satisfaction and
Menards (1,368 words) [view diff] exact match in snippet view article find links to article
Retailers". In 2018, Menards was ranked by J.D. Power as "highest in customer satisfaction among home improvement retail stores". According to Milwaukee Magazine
SigFig (company) (458 words) [view diff] case mismatch in snippet view article
Platform for Retail Banking Designed to Empower Bankers and Improve Customer Satisfaction". www.prnewswire.com. Retrieved 2021-01-10. "Backend Benchmarking
Switching barriers (941 words) [view diff] case mismatch in snippet view article find links to article
Structural Relationships Between Service Quality, Switching Costs, and Customer Satisfaction" (PDF). Journal of Applied Business and Economics. 9 – via ProQuest
Business process orientation (1,665 words) [view diff] exact match in snippet view article find links to article
Kohlbacher (2009) reveals that BPO is positively associated with customer satisfaction, product quality, delivery speed and time-to-market speed. For a
Benjamin Moore & Co. (423 words) [view diff] case mismatch in snippet view article find links to article
Good Housekeeping Seal for its Natura line of paints Ranked #1 in Customer Satisfaction by J.D. Power and Associates in 2011 & 2012 Best Green Companies
Law of primacy in persuasion (2,903 words) [view diff] exact match in snippet view article find links to article
negative experience on the last day. Each group was then tested for customer satisfaction regarding their hypothetical stay. Garnefeld and Steinhoff found
Colt International (149 words) [view diff] exact match in snippet view article find links to article
the #1 Best International Trip Planning company for 2012 based on customer satisfaction, service quality, dependability and value in Professional Pilot
Disappointment (1,719 words) [view diff] exact match in snippet view article find links to article
customers really pay more? A study of the relationship between customer satisfaction and willingness to pay" (PDF). Journal of Marketing. 69 (2): 84–96
Seriously McDonalds (890 words) [view diff] case mismatch in snippet view article find links to article
number. However, the helpline number actually connects to the KFC Customer Satisfaction Hotline. The picture is a hoax; McDonald's has no such policy. The
Newcastle Airport Metro station (525 words) [view diff] exact match in snippet view article find links to article
one of the highest rated airport rail links in the country for customer satisfaction – scoring 85%. Only the rail link serving Birmingham International
White Sands Test Facility (670 words) [view diff] exact match in snippet view article find links to article
ground support equipment with the highest regard for safety and customer satisfaction. WSTF Hardware Processing Flight and Critical Hardware and Depot
Opel Sintra (822 words) [view diff] exact match in snippet view article find links to article
was ranked as the least satisfying car to own in the J. D. Power "customer satisfaction survey", covering cars first registered in the United Kingdom, and
Luxgen (725 words) [view diff] case mismatch in snippet view article find links to article
among Mass Market Brands according to the J.D. Power 2018 Taiwan Customer Satisfaction Index (CSI) Study. In 2020 the company announced to leave China
Taxi Industry Inquiry (4,291 words) [view diff] exact match in snippet view article find links to article
Bailleu, the key problems with the Victorian taxi industry were: low customer satisfaction, with a sharp decline over the past five to six years safety and
Florida Power & Light (3,669 words) [view diff] exact match in snippet view article find links to article
on energy utilities companies, FPL ranked at the top position in customer satisfaction. Additionally, FPL Group and NextEra Energy were rated as the most
Air Bucks (665 words) [view diff] exact match in snippet view article find links to article
interface, computer AI, and economic model. The company ("Committed to customer satisfaction") offered the upgrade for free to registered owners of the game
S. Olvah Alhamid (839 words) [view diff] case mismatch in snippet view article find links to article
graduated with a thesis entitled 'Customer Involvement Increases Customer Satisfaction' and received a double degree from University of Indonesia (Bachelor
Decision intelligence (2,453 words) [view diff] exact match in snippet view article find links to article
with telephone service" and "customer satisfaction", where a short repair time would presumably raise customer satisfaction. The functional form of these
Concord Group (678 words) [view diff] case mismatch in snippet view article find links to article
(IQS) Award 2010 in New York based on "Excellence, Innovation, Customer Satisfaction, Technology, Leadership Strategic Planning & Business Results".
AIDA (marketing) (3,518 words) [view diff] exact match in snippet view article
designed to accommodate theoretical developments, by including customer satisfaction (e.g. the AIDAS model) while other alternative models seek to accommodate
Employee experience management (343 words) [view diff] exact match in snippet view article find links to article
757–767. "Why meaning is the key to employee experience - and customer satisfaction". Enhancing Service Experience Through Understanding Employee Experience
Relational capital (527 words) [view diff] exact match in snippet view article find links to article
Customer capital is the strength and loyalty of customer relations. Customer satisfaction, repeat business, financial well-being, and price sensitivity may
Chargeback (1,386 words) [view diff] exact match in snippet view article find links to article
may help the merchant and acquirer diagnose errors and improve customer satisfaction. Reason codes vary by bank network, but fall in four general categories:
Police Bank (436 words) [view diff] case mismatch in snippet view article find links to article
Account Best First Home Saver Account Gold Award Money magazine Customer Satisfaction (Non-Major Banks) Blue Award Canstar Online banking Best Online
Holiday Stationstores (856 words) [view diff] exact match in snippet view article find links to article
hiring (however this duty may often fall into the hands of the ASM), customer satisfaction, food safety, quality assurance, and general maintenance. Assistant
Vrio Corp. (774 words) [view diff] case mismatch in snippet view article find links to article
country. Between 2011 and 2016, DirecTV Chile received the National Customer Satisfaction Award ProCalidad as the best pay TV service. In 2012, it made an
Marketing management (2,041 words) [view diff] exact match in snippet view article find links to article
its customers, as the central and eventual goal of a company is customer satisfaction and the return of revenue. If the company has obtained an adequate
Northern General Transport Company (799 words) [view diff] exact match in snippet view article find links to article
to have conductors on inter-urban services. Despite driver and customer satisfaction, Northern had little option but to replace them. Northern placed
Royal Sundaram General Insurance (823 words) [view diff] exact match in snippet view article find links to article
management system to improve the productivity of the staff and increase customer satisfaction 2013 Celent recognition for having a Model Insurer Asia component
TalkTalk Group (3,892 words) [view diff] exact match in snippet view article find links to article
something else. A customer satisfaction poll by uSwitch in November 2006 placed TalkTalk and Orange joint bottom for customer satisfaction. By 2005, TalkTalk
Automated telephone survey (1,341 words) [view diff] exact match in snippet view article find links to article
people to pay their utilities automatically Customer Satisfaction Establish a comprehensive customer satisfaction survey system to get feedback about what
Temporary duty assignment (406 words) [view diff] case mismatch in snippet view article find links to article
2009-07-30 at the Wayback Machine, NSSC Customer Service, NSSC Customer Satisfaction & Communications Office "AIR FORCE INSTRUCTION 10-2701" (PDF). GSA
Healthcare in Indonesia (1,600 words) [view diff] exact match in snippet view article find links to article
121.6 million) and that, according to an independent survey, the customer satisfaction rate was 81%, awareness of JKN was 95%, and that complaints had
Infiniti G-series (Q40/Q60) (7,148 words) [view diff] case mismatch in snippet view article
Associates: 1996 Top Score in Customer Satisfaction Index. J.D. Power and Associates: 1997 Second Highest Scorer in Customer Satisfaction Index. IntelliChoice:
Yorkshire Water (1,611 words) [view diff] exact match in snippet view article find links to article
EDF. The UKCSI is the only external measure showing the state of customer satisfaction in the UK and allows individuals to benchmark across all sectors
Brad Blum (943 words) [view diff] exact match in snippet view article find links to article
"Quality up, Costs down." As a result of these menu improvements, customer satisfaction rate for the chain grew. In May 2010, Nation's Restaurant News named
Problem management (1,254 words) [view diff] exact match in snippet view article find links to article
future similar incidents from occurring. This helps to improve customer satisfaction and assure the business that Service Operations is handling major
Insurance Regulatory and Development Authority (1,319 words) [view diff] exact match in snippet view article find links to article
Objectives of the IRDA include promoting competition to enhance customer satisfaction with increased consumer choice and lower premiums while ensuring
SBI Card (1,185 words) [view diff] case mismatch in snippet view article find links to article
Trusted Brand Gold Award' (2008) Rated #2 in Business World Survey on Customer Satisfaction (2007) ‘Most Innovative Technology Legacy Transformation’ award
Blue Dart Express (413 words) [view diff] exact match in snippet view article find links to article
Retrieved 30 July 2020. forbesindia.com. "Blue Dart: Providing customer satisfaction @express speed". Archived from the original on 3 August 2016. Retrieved
Brand (15,149 words) [view diff] exact match in snippet view article find links to article
is built by the deployment of marketing techniques to increase customer satisfaction and customer loyalty, with side effects like reduced price sensitivity
PEMCO (444 words) [view diff] exact match in snippet view article find links to article
years, including: J.D. Power ranked PEMCO Insurance "highest in customer satisfaction among auto Insurers in the Northwest region," a five-state area
Stakeholder management (1,195 words) [view diff] exact match in snippet view article find links to article
long-term value, with a firm's major objective being the management of customer satisfaction. It is well acknowledged that any given organization will have multiple
Cork Airport (3,823 words) [view diff] exact match in snippet view article find links to article
overall customer satisfaction in a global survey of passengers carried out by Airports Council International. The survey measured customer satisfaction across
Computer user satisfaction (2,290 words) [view diff] exact match in snippet view article find links to article
Zahedi (2002) developed a model and instruments for measuring web-customer satisfaction during the information phase. Cheung and Lee (2005) in their development
Gloucester Services (1,017 words) [view diff] exact match in snippet view article find links to article
southbound side was in the top five motorway services in the UK for customer satisfaction. Arguments both in support of and opposition to the scheme were
Office on Women's Health (489 words) [view diff] case mismatch in snippet view article find links to article
and girlshealth.gov were ranked as top performers in the American Customer Satisfaction Index (ACSI) Survey. The role of local coordinators is to comply
Administrative divisions of Turkey (607 words) [view diff] case mismatch in snippet view article find links to article
Charlotte Joppien (24 September 2014). "'Civic Participation' or 'Customer Satisfaction'? Waves of Centralization, Decentralization and Recentralization
John Sciarra (1,154 words) [view diff] exact match in snippet view article find links to article
plan-level administration. NRS’s top priorities were to provide 100% customer satisfaction, enhancing its services and offering the best-qualified retirement
Jim Farley (businessman) (383 words) [view diff] exact match in snippet view article
general manager of Lexus, responsible for all sales, marketing, and customer satisfaction activities for Toyota’s luxury auto brand. From May 2019 to February
Transaction processing system (1,669 words) [view diff] exact match in snippet view article find links to article
inventory, personnel and ordering costs. Increase in productivity and customer satisfaction. Server (computing) Online transaction processing Customer Integrated
T-Mobile US (14,194 words) [view diff] exact match in snippet view article find links to article
retail sales satisfaction, wireless customer care, and overall customer satisfaction. In 2011, J. D. Power and Associates stated that T-Mobile retail
Uniphore (454 words) [view diff] exact match in snippet view article find links to article
Retrieved 28 July 2017. Narsimhan, T E. "Speech-recognition for customer satisfaction". VC Circle. Retrieved 28 July 2017. Advani, Shonali. "Social impact
T-Mobile US (14,194 words) [view diff] exact match in snippet view article find links to article
retail sales satisfaction, wireless customer care, and overall customer satisfaction. In 2011, J. D. Power and Associates stated that T-Mobile retail
Uniphore (454 words) [view diff] exact match in snippet view article find links to article
Retrieved 28 July 2017. Narsimhan, T E. "Speech-recognition for customer satisfaction". VC Circle. Retrieved 28 July 2017. Advani, Shonali. "Social impact
Intact Financial (1,082 words) [view diff] case mismatch in snippet view article find links to article
J.D. Power. Retrieved 26 January 2018. "J.D. Power Study Finds Customer Satisfaction with Homeowners Insurance Improves in Eastern Canada, while Claims
A/B testing (2,732 words) [view diff] exact match in snippet view article find links to article
companies to understand growth, increase revenue, and optimize customer satisfaction. Version A might be a version used at present (thus forming the
Škoda Auto (5,657 words) [view diff] exact match in snippet view article find links to article
Kingdom, where the Felicia was one of the best-ranking cars in customer satisfaction surveys. Volkswagen AG chairman Ferdinand Piëch personally chose
Customer analytics (950 words) [view diff] case mismatch in snippet view article find links to article
Yahaya, Z.S., Van Cutsem, I., Zarafat, M., Rahman, W.A. (2009). Customer Satisfaction: The Case of Fresh Meat Eating Quality Preferences and the USDA
Fisher & Paykel (973 words) [view diff] exact match in snippet view article find links to article
Australian customers gave Fisher & Paykel 4 out of 5 stars for overall customer satisfaction for dishwashers. Their revolutionary Smartdrive top loading washing
Ministry of International Trade and Industry (Malaysia) (1,127 words) [view diff] exact match in snippet view article
the complaint is received. To achieve at least 85% for external customer satisfaction of MITI services. 95% payment of bills to be done within 7 working
Failure (1,807 words) [view diff] case mismatch in snippet view article find links to article
Amy K.; Bolton, Ruth N.; Wagner, Janet (August 1999). "A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery". Journal
Hamam (soap) (238 words) [view diff] case mismatch in snippet view article
Hindustan Unilever company website. Retrieved 21 February 2013. "Customer Satisfaction Towards Hamam Soap". Retrieved 21 February 2013. Hamam Product page
Great Eastern Life (739 words) [view diff] case mismatch in snippet view article find links to article
Insurance sector in 2019 by Singapore Management University’s (SMU) Customer Satisfaction Index of Singapore (CSISG) Gold at the 2020 Hermes Creative Awards
Airline deregulation (3,982 words) [view diff] case mismatch in snippet view article find links to article
quality has shown a significant drop. According to the 2008 American Customer Satisfaction Index, a University of Michigan study of 80,000 consumers' expectations
Journal of Marketing Research (884 words) [view diff] exact match in snippet view article find links to article
Carol Surprenant (1982). "An investigation into the determinants of customer satisfaction". Journal of Marketing Research. 19 (4): 491–504. doi:10.2307/3151722
Brand engagement (1,219 words) [view diff] exact match in snippet view article find links to article
increases in employee “engagement drivers” to correlated increases in customer satisfaction and loyalty, and then correlates this to increases in total shareholder
Cat repeller (818 words) [view diff] exact match in snippet view article find links to article
may make these devices more effective. A statistical survey into customer satisfaction levels with ultrasonic deterrents concluded that 80% of owners expressed
Erzgebirgsbahn (393 words) [view diff] exact match in snippet view article find links to article
According to its own information, the company has been leading the customer satisfaction statistics of the Deutsche Bahn rail transport companies since July
Net promoter score (1,327 words) [view diff] case mismatch in snippet view article find links to article
February 2021. jennymkaplan, Jennifer Kaplan. "The Inventor of Customer Satisfaction Surveys Is Sick of Them, Too". Bloomberg.com. Retrieved 5 June 2016
Krusty Krab Training Video (1,185 words) [view diff] exact match in snippet view article find links to article
the restaurant has since tried to modernize itself and maintain customer satisfaction by acquiring the "latest" fast food technology, such as the spatula
Hotwire.com (903 words) [view diff] case mismatch in snippet view article find links to article
Satisfaction StudySM recognized Hotwire for ranking "Highest in Customer Satisfaction for Independent Travel Web Sites" for the second year in a row.
Škoda Felicia (992 words) [view diff] exact match in snippet view article find links to article
1998, it made the headlines with an excellent rating in a Top Gear customer satisfaction survey for N registered cars (sold from August 1995 to July 1996)
Moment of truth (marketing) (572 words) [view diff] exact match in snippet view article
Ralf Kreutzer [de], Karl-Heinz Land [de] Löfgren, Martin (2008). "Customer satisfaction in the first and second moments of truth". Journal of Product &
Dynamic routing (742 words) [view diff] exact match in snippet view article find links to article
operational efficiency of call agents, which boosts both agent and customer satisfaction. This adaptive strategy is commonly referred to as omnichannel,
Acumatica (1,165 words) [view diff] exact match in snippet view article find links to article
Solution. In 2018, IT research company Gartner's highest score for customer satisfaction. 2019 finalist for Most Innovative Business at the IDEA Awards,
Pakistan Post (1,882 words) [view diff] exact match in snippet view article find links to article
The aim is to bring the entity up to international standards of customer satisfaction." On 15 October 2013, Economic Cooperation Organization (ECO) of
Samsung C&T Corporation (1,094 words) [view diff] case mismatch in snippet view article find links to article
Gapyeong Benest, have been awarded the Innovative Operation for Customer Satisfaction and also received the top enterprise award in the theme park sector
Organizational citizenship behavior (4,275 words) [view diff] exact match in snippet view article find links to article
helping behavior was significantly related to operating efficiency, customer satisfaction, and quality of performance. Researchers found that helping behavior
Geographical Operations System (482 words) [view diff] exact match in snippet view article find links to article
across the company into a single software program to be utilized by customer satisfaction representatives, equipment technicians, telecommunications engineers
DinoSol (355 words) [view diff] exact match in snippet view article find links to article
consultancy firm Stiga awarded Hiperdino a national prize concerning customer satisfaction, based on valuations by supermarket customers. Bloomberg Permira
Retail (7,974 words) [view diff] exact match in snippet view article find links to article
provide an outline of how the product and service mix will optimize customer satisfaction. As part of the strategic planning process, it is customary for
Remote service software (335 words) [view diff] exact match in snippet view article find links to article
and repairing issues before they cause system failure Increase customer satisfaction and loyalty Manufacturers are using aftermarket service a competitive
Mya-Moe Ukuleles (287 words) [view diff] case mismatch in snippet view article find links to article
the Wayback Machine Clark, Jack. "Using the Internet to Increase Customer Satisfaction: A Case Study on the Evolution of Mya-Moe Ukuleles." Guitarmaker
Virgin Mobile (2,015 words) [view diff] case mismatch in snippet view article find links to article
has received J.D. Power and Associates' annual award for Highest Customer Satisfaction for Prepaid Wireless Post-paid plans were introduced to Virgin Canada
BankAtlantic (806 words) [view diff] case mismatch in snippet view article find links to article
Justice Department to settle the matter. 2010: Recipient for “Highest Customer Satisfaction with Retail Banking in Florida,” JD Power and Associates 2010 Retail
List of Airport Service Quality Award winners (303 words) [view diff] exact match in snippet view article find links to article
recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). The
Icon brand (1,681 words) [view diff] exact match in snippet view article find links to article
not the possible services and benefits they can offer in terms of customer satisfaction or technology, but the fact that they have connections with culture
Service assurance (445 words) [view diff] case mismatch in snippet view article find links to article
February 2007, OSS Observer Anywhere Consumer: 2007 US Communications/Customer Satisfaction Survey, Yankee Group assurance Does This Make You Churn? Mobile
National Partnership for Reinventing Government (3,195 words) [view diff] exact match in snippet view article find links to article
incentives; develop budget-based outcomes; and measure [our] success by customer satisfaction." Clinton's address on March 3 was a call to arms aimed at both
Pumpkin Patch (retailer) (396 words) [view diff] exact match in snippet view article
and sport stores. The company rated the highest in the survey for customer satisfaction at 92%. The firm also received a Highly Recommended in the Essential
National Australia Bank (6,105 words) [view diff] exact match in snippet view article find links to article
results over the medium term, with cash earnings, market share and customer satisfaction rising, but operating margin and cost to income ratio worsening
UMW Toyota Motor (1,277 words) [view diff] exact match in snippet view article find links to article
pushing the Toyota brand upmarket, with an emphasis on aftersales and customer satisfaction. Toyota eventually surpassed arch-rival Nissan to become the best-selling
Application Integration Architecture (338 words) [view diff] exact match in snippet view article find links to article
BRM. This empowers CSRs to resolve billing queries faster, improving customer satisfaction. "Pre-built Integrations". oracle.com. Oracle AIA webpage
Barratt Developments (1,350 words) [view diff] case mismatch in snippet view article find links to article
achieved a 5 star rating in the Home Builders Federation new home Customer Satisfaction Survey for 11 consecutive years. In the 2020 NHBC Pride in the Job
MoSCoW method (1,145 words) [view diff] exact match in snippet view article find links to article
desirable but not necessary and could improve the user experience or customer satisfaction for a little development cost. These will typically be included
Ripoff Report (2,306 words) [view diff] case mismatch in snippet view article find links to article
some criticism of its "Corporate Advocacy, Business Remediation & Customer Satisfaction Program," particularly whether Ripoff Report sufficiently discloses
Planogram (784 words) [view diff] exact match in snippet view article find links to article
identity To assist in the process of mapping a store To improve customer satisfaction by shelves that are organized and visually-appealing The planogram
Ghana Oil Company (1,128 words) [view diff] exact match in snippet view article find links to article
the initiative. Efforts are still being made to further improve customer satisfaction, increased shareholder value. The rebranding has overall been considered
Projector PSA (433 words) [view diff] exact match in snippet view article find links to article
Vendors by Business-Software.com PSA with the highest level of customer satisfaction in the 2012 SPI Research Professional Services Benchmark Report
Projector PSA (433 words) [view diff] exact match in snippet view article find links to article
Vendors by Business-Software.com PSA with the highest level of customer satisfaction in the 2012 SPI Research Professional Services Benchmark Report
Chadron Municipal Airport (559 words) [view diff] exact match in snippet view article find links to article
Effective May 31, 2012. "Southern Airways names Bradford tops in customer satisfaction". Chadron Municipal Airport Archived July 21, 2009, at the Wayback
Women's Choice Awards (522 words) [view diff] exact match in snippet view article find links to article
for women vs. men. The research was the first-ever gender-based customer satisfaction study. The Women's Choice Award donates 50 cents to charity for
Ripoff Report (2,306 words) [view diff] case mismatch in snippet view article find links to article
some criticism of its "Corporate Advocacy, Business Remediation & Customer Satisfaction Program," particularly whether Ripoff Report sufficiently discloses
Dixie Garr (360 words) [view diff] exact match in snippet view article find links to article
headhunted by Cisco Systems. At Cisco Garr led teams that looked after customer satisfaction and corporate quality. ASAP, Stanley Crouch, Forbes. "Phenomenal
DB Insurance (384 words) [view diff] exact match in snippet view article find links to article
comprehensive non-life insurer in Korea driven by its focus on customer satisfaction and sound financial status. On November 1, 2017, the company changed
The Good Guys (Australian company) (906 words) [view diff] case mismatch in snippet view article
Choice award for best retailer in 2010 and the annual Roy Morgan Customer Satisfaction Award for 2011 in the furniture/electronics retail category. The
FleetBoston Financial (1,195 words) [view diff] case mismatch in snippet view article find links to article
later. When Bank of America acquired Fleet in 2004, its overall Customer Satisfaction Index (as measured by the University of Michigan), was lowered from
Forest River (company) (2,022 words) [view diff] exact match in snippet view article
corporate/social responsibility, teamwork, quality construction and customer satisfaction. Forest River RV is a division of Forest River, Inc., and initially
Reverse logistics (1,631 words) [view diff] case mismatch in snippet view article find links to article
Statista. Retrieved 2021-05-25. Harrington, Ryan. "Reverse Logistics: Customer Satisfaction, Environment Key to Success in the 21st Century", Reverse Logistics
United Airlines (7,899 words) [view diff] exact match in snippet view article find links to article
become its chairman and that executive compensation would be tied to customer satisfaction. Following this incident, passenger complaints increased by 70 percent
Microsoft Partner Network (719 words) [view diff] exact match in snippet view article find links to article
plans, tying 60 percent of bonuses in most cases to partner and customer satisfaction. Microsoft also centralized its channel programs into the Microsoft
Persimmon plc (1,572 words) [view diff] exact match in snippet view article find links to article
lowest major housebuilder in the Home Builders Federation annual customer satisfaction survey. The review, published in December 2019, criticised Persimmon
Critical success factor (997 words) [view diff] exact match in snippet view article find links to article
process. The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change. Business
Water supply and sanitation in Saudi Arabia (5,810 words) [view diff] exact match in snippet view article find links to article
objectives include improving service quality, operational efficiency and customer satisfaction. The contracts are preceded by one-year technical assistance contracts
Hugh Darwen (988 words) [view diff] exact match in snippet view article find links to article
(2008), Oracle database administrators as internal customers: Customer satisfaction criteria applied to technical decision making, performance, and
EMeta (275 words) [view diff] exact match in snippet view article find links to article
targeted pricing. Customer care features, including self-care, improve customer satisfaction. eRightsWEB is the ASP, or software as a service (SaaS), version
Software craftsmanship (1,085 words) [view diff] exact match in snippet view article find links to article
reinforcing the efforts to achieve higher technical excellence and customer satisfaction. "Software Craftsmanship Conference". Parlez UML. Archived from
Click path (1,785 words) [view diff] exact match in snippet view article find links to article
e-commerce website. Clickstream analysis can also be used to improve customer satisfaction with the website and with the company itself. This can generate
Søren Kristian Toubro (747 words) [view diff] exact match in snippet view article find links to article
remember the lessons he taught: that no effort was too great to ensure customer satisfaction, that there must be attention to detail in the quest for perfection
Quality (business) (2,725 words) [view diff] exact match in snippet view article
extension, quality increases dependability, reduces cost, and increases customer satisfaction. The early 1920s saw a slow but gradual movement among manufacturers
LiveChat (1,201 words) [view diff] exact match in snippet view article find links to article
has been publishing Customer Service Report - an annual study of customer satisfaction and analysis of online business communication trends. It includes
Lean Six Sigma (2,308 words) [view diff] exact match in snippet view article find links to article
able to produce more products at a cheaper price with less error. Customer satisfaction will increase, which will then lead to an increase in customer loyalty
Enonic (571 words) [view diff] exact match in snippet view article find links to article
standard is process oriented and focuses on continuous improvement and customer satisfaction. "Announcements - The Brønnøysund Register Centre". w2.brreg.no
Logistics engineering (1,292 words) [view diff] exact match in snippet view article find links to article
service activities, but provides value via improved efficiency and customer satisfaction. It can quickly lose that value if the customer becomes dissatisfied
Call setup (650 words) [view diff] exact match in snippet view article find links to article
of their networks. It is assumed to have direct influence on the customer satisfaction with the service provided by the network and its operator. The call
Management control system (1,015 words) [view diff] exact match in snippet view article find links to article
however, distracts from essential non-financial factors such as customer satisfaction, product quality, etc. Furthermore, non-financial measures are better
Fish! Philosophy (1,438 words) [view diff] exact match in snippet view article find links to article
customer's day. New car sales doubled and it recorded a 30% rise in customer satisfaction. In April 2000, the Ford Motor Company decided to incorporate the
Speech analytics (1,084 words) [view diff] exact match in snippet view article find links to article
consumer behavior and take action to reduce call volumes—and increase customer satisfaction. It allows insight into a customer's thought process, which in turn
Luis Gallego (572 words) [view diff] exact match in snippet view article find links to article
team achieved the highest ratings for punctuality, regularity, and customer satisfaction of any Spanish airline. He was CEO of Iberia Express from 2012 until
Beter Bed (4,243 words) [view diff] exact match in snippet view article find links to article
in all the markets in which the company operates. The level of customer satisfaction serves as a benchmark. Furthermore, growth opportunities of all
Joseph Ray Watkins (1,247 words) [view diff] exact match in snippet view article find links to article
Minnesota and eventually to other states. Watkins built his business on customer satisfaction and extended the first money back guarantee in the country for his
Raley's Supermarkets (1,617 words) [view diff] exact match in snippet view article find links to article
number of areas, ... Raley's was the top-ranked store for overall customer satisfaction" (pay per view) Reuters, "Shoppers prefer smaller grocers over Wal-Mart:
IPhone hardware (7,050 words) [view diff] exact match in snippet view article find links to article
claims. This is also reflected by a J. D. Power and Associates customer satisfaction survey, which gave the "battery aspects" of the iPhone 3G its lowest
Hysteria (2011 film) (1,053 words) [view diff] exact match in snippet view article
the condition, reducing treatment time while greatly increasing customer satisfaction. The royalties from its sale result in independent wealth for Granville
List of benchmarking methods and software tools (208 words) [view diff] exact match in snippet view article find links to article
position portfolio Contribution margin/cost development portfolio Price/customer satisfaction portfolio Revenue share/revenue portfolio Spider web diagram
Greg Fitzgerald (815 words) [view diff] exact match in snippet view article find links to article
problems the company faced. His main objective was to raise levels of customer satisfaction. He also implemented reform of the company's training and apprenticeship
Kyung Hee Cyber University (657 words) [view diff] case mismatch in snippet view article find links to article
was awarded the grand prize in online education at the 2018 Korea Customer Satisfaction & Power Brand Awards. The School of Integrated Software and Design
Exeter Airport (1,614 words) [view diff] exact match in snippet view article find links to article
was ranked fourth in the UK by Which? magazine of 30 airports for customer satisfaction, with a score of 73%. On 19 January 2021, a West Atlantic Boeing
Standard Bank (2,031 words) [view diff] case mismatch in snippet view article find links to article
charges in the country along with Absa Bank. The South African Customer Satisfaction Index (SAcsi) of 2015 and 2016 rated Standard Bank as being lowest
Bondi Sands (536 words) [view diff] case mismatch in snippet view article find links to article
Gradual Tan Bondi Sands Gradual Tanning Foam Canstar 2018 Awards – Customer Satisfaction: Self-Tan Beauty Heaven 2016 Awards - Best in Beauty 2016 Exfoliator
UKFast (1,036 words) [view diff] case mismatch in snippet view article find links to article
National Business Awards UK. 2013. Retrieved 23 June 2014. "UK Customer Satisfaction Awards - winners announced". Institute of Customer Service. 2013
Consumer Cellular (1,305 words) [view diff] exact match in snippet view article find links to article
a row. Carriers were ranked in multiple categories to determine customer satisfaction and loyalty. Consumer Cellular came out on top for best value, best
Supermarket Woman (463 words) [view diff] exact match in snippet view article find links to article
to remain loyal to Goro, and redouble their efforts to provide customer satisfaction. In a last-ditch attempt to sabotage Goro, the old manager and the
Talent management (2,258 words) [view diff] exact match in snippet view article find links to article
consistently uncovers benefits in these critical economic areas: revenue, customer satisfaction, quality, productivity, cost, cycle time, and market capitalization
Greg Fitzgerald (815 words) [view diff] exact match in snippet view article find links to article
problems the company faced. His main objective was to raise levels of customer satisfaction. He also implemented reform of the company's training and apprenticeship
Economic indicator (1,531 words) [view diff] exact match in snippet view article find links to article
indicator as it reflects a historical performance; similarly, improved customer satisfaction is the result of initiatives taken in the past.[citation needed]
Consumer Cellular (1,305 words) [view diff] exact match in snippet view article find links to article
a row. Carriers were ranked in multiple categories to determine customer satisfaction and loyalty. Consumer Cellular came out on top for best value, best
DataArt (789 words) [view diff] case mismatch in snippet view article find links to article
that was defined in the course of participating in the Microsoft Customer Satisfaction Index (CSI) program where the company received high customer ratings
Heinz Tomato Ketchup (2,281 words) [view diff] case mismatch in snippet view article find links to article
accompanied by the slogan "Upgrade To Heinz". In a recent American Customer Satisfaction Index poll of 10,644 consumers, H.J. Heinz Co. had the highest score
Ned Kock (963 words) [view diff] exact match in snippet view article find links to article
including nursing education, password security risks, software testing, customer satisfaction, accounting education, and web-based homework. He has conducted
Utility Warehouse (715 words) [view diff] exact match in snippet view article find links to article
Guardian. Retrieved 18 November 2018. Official website Utility Warehouse customer satisfaction survey results – Which? Utility Warehouse for Business
Yamaha Rhino (305 words) [view diff] exact match in snippet view article find links to article
offer for Rhino 700 models in order to reduce confusion and ensure customer satisfaction. According to the CPSC, the following two repairs were needed “to
Citroën (7,698 words) [view diff] exact match in snippet view article find links to article
an overall market growth of 11% - and ranks highest in the 2014 customer satisfaction survey by JD Power in China. Citroën is a global brand, except in
Joie de Vivre Hospitality (1,519 words) [view diff] case mismatch in snippet view article find links to article
“Wall Street Journal,” June 7, 2010 “Joie de Vivre Hotels Wins Top Customer Satisfaction Ranking For 2010”, “San Francisco Chronicle,” March 17, 2011 George
Packaging waste (2,658 words) [view diff] exact match in snippet view article find links to article
are used to store, transport, contain, and protect goods to keep customer satisfaction. The type of packaging materials including glass, aluminum, steel
Practice Fusion (1,560 words) [view diff] exact match in snippet view article find links to article
Certification. From 2011 to 2013, it was named the No. 1 EMR for customer satisfaction among primary care providers in addition to being named No. 1 for
XSight (454 words) [view diff] exact match in snippet view article find links to article
results and draw conclusions. Some examples of uses include tracking customer satisfaction, testing an advertising campaign, researching new packaging or even
Smith (advertising agency) (624 words) [view diff] exact match in snippet view article
2009 Forrester ranks the company as the agency with the highest customer satisfaction in the industry.[citation needed] 2008 Advertising Age Top 50 Digital
David R. Hekman (1,007 words) [view diff] case mismatch in snippet view article find links to article
Examination of Whether and How Racial and Gender Biases Influence Customer Satisfaction". Academy of Management Journal. Archived from the original on 2010-07-07
Bank First (197 words) [view diff] exact match in snippet view article find links to article
Victoria Teachers Mutual Bank in December 2017. [1] Roy Morgan customer satisfaction research https://www.bankfirst.com.au/about-us/our-bank/awards Celebrating
Medical billing (2,041 words) [view diff] exact match in snippet view article find links to article
companies are looking to offer EMR, EHR and RCM to help increase customer satisfaction, however as an industry the CSAT levels are still extremely low
Subic, Zambales (1,424 words) [view diff] exact match in snippet view article find links to article
provide efficient, reliable, safe and affordable power towards utmost customer satisfaction."". Subic Profile at PhilAtlas.com Official website Philippine Standard
Stockout (1,333 words) [view diff] exact match in snippet view article find links to article
manufacturer incur additional indirect losses due to decreased customer satisfaction that results in less overall reliance on the particular retailers
Lean enterprise (884 words) [view diff] exact match in snippet view article find links to article
reduced cycle time, reduced pollution, reduced costs, increased customer satisfaction, and increased profits. New innovations in lean enterprise moved
AutoZone (2,551 words) [view diff] exact match in snippet view article find links to article
has since been given to AutoZoners who show their dedication to customer satisfaction by "going the extra mile" for customer service. The Duralast line
Lexus (13,331 words) [view diff] exact match in snippet view article find links to article
J.D. Power and Associates' studies on initial vehicle quality, customer satisfaction and sales satisfaction for the first time. The marque also began
Responsibility assignment matrix (2,256 words) [view diff] case mismatch in snippet view article find links to article
Mike; Keller, Paulette (2009). Business Process Mapping: Improving Customer Satisfaction. John Wiley and Sons. p. 257. ISBN 978-0-470-44458-0. Cleland, David;
Hyundai Fomex (1,230 words) [view diff] exact match in snippet view article find links to article
Giant Company of Korea July 2017 Selected as the 1st place in Korea customer satisfaction Feb 2017 Selected as an excellence exporting company in 2016 Jan
Quicken Loans (1,853 words) [view diff] exact match in snippet view article find links to article
Ontario. Quicken Loans has consistently been awarded the highest customer satisfaction rating among primary mortgage originators the U.S. for 10 straight
İDO (627 words) [view diff] exact match in snippet view article find links to article
seating in the double-ended fast ferries. In an effort to improve customer satisfaction and the overall management of the fare system, İDO plans to switch
National House Building Council (1,257 words) [view diff] exact match in snippet view article find links to article
new homes are also surveyed, providing statistics about levels of customer satisfaction in their homes. NHBC runs two national awards programmes: Pride
Jason Itzler (861 words) [view diff] exact match in snippet view article find links to article
the NY Confidential credo." It was this attention to detail and customer satisfaction that made the group successful, attracting a wide array of clients
Ford Flex (2,107 words) [view diff] case mismatch in snippet view article find links to article
2010.(registration required) Consumer Reports. "2010 Ford Flex Customer Satisfaction". Consumer Reports. Retrieved October 26, 2010.(registration required)
Birmingham New Street railway station (6,790 words) [view diff] exact match in snippet view article find links to article
was designed, by 2007 it was not popular with its users, having a customer satisfaction rate of only 52%, the joint lowest of any Network Rail major station
Patient check-in (2,112 words) [view diff] exact match in snippet view article find links to article
self-service options provide higher throughput, reduce errors, and improve customer satisfaction. Bottom line, they make the organization more efficient and thus
Misco (591 words) [view diff] exact match in snippet view article find links to article
needed] Misco expanded its business from onwards of 2005, winning customer satisfaction awards from PriceGrabber, a performance award from Hitwise and achieving
Software Metrics Metamodel (447 words) [view diff] exact match in snippet view article find links to article
rescaling; clothes sizes of small, medium and large are grades; and customer satisfaction units derived from delivery time is a ranking. The process of extracting
Threadless (1,658 words) [view diff] exact match in snippet view article find links to article
while still having the content come from the community. This builds customer satisfaction and gives credibility to the company as well as the products. In
Volkswagen Sharan (1,921 words) [view diff] exact match in snippet view article find links to article
popularity, the Sharan has consistently performed poorly in UK customer satisfaction surveys, including a last place 138th in a 2003 survey. Although
Voxofon (833 words) [view diff] exact match in snippet view article find links to article
to share photos, videos, voice memos, and location through SMS. Customer satisfaction is very important to Voxofon. In February 2011, they expanded their
United States Army CCDC Armaments Center (727 words) [view diff] exact match in snippet view article find links to article
The Armaments Center has received awards and recognition based on customer satisfaction and perceived value including Value Engineering Accomplishments
Adobe Creative Cloud (2,587 words) [view diff] exact match in snippet view article find links to article
customers. Adobe, however, claimed that Creative Cloud is its "highest customer satisfaction product in the creative space" and that even prior to Adobe's move
Sales (2,891 words) [view diff] exact match in snippet view article find links to article
management (TQM). TQM occurs when companies work to improve their customer satisfaction by constantly improving all their operations. Marketing and sales
Driver and Vehicle Licensing Agency (1,714 words) [view diff] exact match in snippet view article find links to article
was retained. No details were provided on how this was measured. Customer satisfaction levels varied between 76% to 97% in the four categories surveyed;
Connex Melbourne (1,982 words) [view diff] exact match in snippet view article find links to article
monthly basis, usually put on view at railway stations. Fines and customer satisfaction levels are detailed in the quarterly 'Track Record' report released
Northern Rail (2,176 words) [view diff] exact match in snippet view article find links to article
stated that Northern Rail transported 263,000 passengers daily. The customer satisfaction decreased to 80%. In May 2011 Northern Rail received the "Sustainable
Allegheny Energy (1,694 words) [view diff] exact match in snippet view article find links to article
on February 25, 2011. Allegheny Power was ranked number one in customer satisfaction among utilities in the northeastern United States in 2010, according
Motel 6 (1,909 words) [view diff] case mismatch in snippet view article find links to article
$12 million to settle the lawsuit. On April 24, 2018 the American Customer Satisfaction Index published a study of America's most popular hotel chains,
Custom Builder (217 words) [view diff] exact match in snippet view article find links to article
September, and November covering labor issues, green building and customer satisfaction. In June 2008, total BPA circulation was 34,145 subscribers. In
Range Rover (3,518 words) [view diff] exact match in snippet view article find links to article
Customer Service Index (CSI) study ranked Land Rover last in overall customer satisfaction. However, one Motor Trend review of a 2014 Range Rover after 22
GNG Computers (273 words) [view diff] exact match in snippet view article find links to article
Charles Computers. They are currently rated on eBay with a 99.9% customer satisfaction rate and an eBay feedback score of over 77,000 points. During September
Stewart Evans (ice hockey) (471 words) [view diff] exact match in snippet view article
industry his company was among the nations top 100 in sales and customer satisfaction. In 1993 Stew sold his remaining dealerships but continued on as
Operating model (1,754 words) [view diff] exact match in snippet view article find links to article
operating model reported 31% higher operational efficiency, 33% higher customer satisfaction, and a 34% advantage in new product development. In the book Enterprise
İnönü University (1,012 words) [view diff] exact match in snippet view article find links to article
contemporary health care insight, the patient-centered hospital aims at customer satisfaction both internally and externally. In 2007 the process for Quality
Customer integrated system (375 words) [view diff] exact match in snippet view article find links to article
time Can reduce waiting line time and therefore improve overall customer satisfaction Allow for an organization to cut costs by reducing human resources
Demand management (1,480 words) [view diff] exact match in snippet view article find links to article
decisions, which can have a negative impact of workloads, costs, and customer satisfaction. Demand control creates synchronization across the sales, demand
PAL Express (1,714 words) [view diff] case mismatch in snippet view article find links to article
centreforaviation.com. Retrieved 2021-01-02. "PAL Express Commitment to Customer Satisfaction". www.philippineairlines.com. Retrieved 2021-01-02. "Air Philippines
Bill Smith (Motorola engineer) (770 words) [view diff] case mismatch in snippet view article
1109/6.275174, S2CID 10149237 Smith, William B. (1993), "Total Customer Satisfaction as a Business Strategy", Quality and Reliability Engineering International
Unibank (Azerbaijan) (653 words) [view diff] case mismatch in snippet view article
become “ Best Digital/Innovative Bank” in the Market — To increase Customer Satisfaction — To get new market positions (retail and business) and increase
Finis Conner (1,052 words) [view diff] case mismatch in snippet view article find links to article
Finis Conner at Seagate's 40th Anniversary in 2019 "A Novel Idea: Customer Satisfaction". timesmachine.nytimes.com. Retrieved 2020-01-08. Shugart Associates
The Celebrity Apprentice Australia (season 5) (646 words) [view diff] exact match in snippet view article
Fun-Raisers Team Momentum Reasons for victory Reasons for loss 344 of 360 customer satisfaction score. Despite the pizza arriving late, their experience pleased
Hyundai Motor America (2,203 words) [view diff] case mismatch in snippet view article find links to article
Retrieved 2010-12-17. "J.D. Power Announces Hyundai Ranks Top in Customer Satisfaction". Motortrend.com. 2010-12-13. Retrieved 2010-12-17. "Ford beats
Gardens Alive! (1,071 words) [view diff] exact match in snippet view article find links to article
forward, limiting pest exposure. With such a large client base, customer satisfaction is an issue, as evidenced by mediocre internet ratings by customers
Cosmo (restaurant) (369 words) [view diff] case mismatch in snippet view article
officially voted third in the CGA Peach Brand Track Survey for "Customer Satisfaction" and 2nd for "Value for Money".[citation needed] In 2016, it opened
Nextel Communications (1,913 words) [view diff] exact match in snippet view article find links to article
of these efforts, and what was reported to be a strong focus on customer satisfaction across the organization, Nextel was known for industry-leading customer
Affect display (2,634 words) [view diff] exact match in snippet view article find links to article
displays are not always effective, since if they are detected, lower customer satisfaction results. Perhaps the most notable attempt to feign negative emotion
Digitcom (229 words) [view diff] exact match in snippet view article find links to article
of the Year award, eligible companies must achieve a 90 percent customer satisfaction rating, demonstrate industry leadership and outperform key strategic
Visma (1,529 words) [view diff] exact match in snippet view article find links to article
Later this year, Visma introduces Net Promoter Score – a renowned customer satisfaction and nurturing program 2013: Visma signs its biggest deal to date
Room service (1,728 words) [view diff] exact match in snippet view article find links to article
washroom, restaurants, suites and all public areas, guaranteeing customer satisfaction through effective planning and organisation of team members, supervision
Performance paradox (2,992 words) [view diff] exact match in snippet view article find links to article
leadership, information, planning, human resource utilization, and customer satisfaction.: 318  This proliferation in performance measurements has led to
Replica furniture (557 words) [view diff] exact match in snippet view article find links to article
standard of customer service, provable financial stability and a high customer satisfaction score. (However, the site and/or initiative does not exist any longer)
Credit union (3,241 words) [view diff] exact match in snippet view article find links to article
and credit unions have consistently shown significantly higher customer satisfaction rates with the quality of service at credit unions. Credit unions
Piaggio (2,357 words) [view diff] exact match in snippet view article find links to article
management were based on the same criteria: profit margins and customer satisfaction. Air conditioning was installed in the factory for the first time
Chad Vader: Day Shift Manager (1,725 words) [view diff] exact match in snippet view article find links to article
Videos was produced in 2008. In the webisodes, Chad covers issues of customer satisfaction, custodial duties, the importance of the dress code, the perils
Chaminda Jayasundara (850 words) [view diff] case mismatch in snippet view article find links to article
Jayasundara, Chaminda (2015-05-01). "Business Domains for Boosting Customer Satisfaction in Academic Libraries". The Journal of Academic Librarianship. 41
Customer experience systems (420 words) [view diff] case mismatch in snippet view article find links to article
Building and enabling Experiences". Forrester. Archived from the original on May 27, 2008. Retrieved 2008-05-22. What Is Customer Satisfaction Score (CSAT)?
Energy Trust of Oregon (865 words) [view diff] exact match in snippet view article find links to article
administrative and program support costs and maintaining high levels of customer satisfaction. Energy Trust is funded by customers of Portland General Electric
Yuen Kum Fai (1,379 words) [view diff] exact match in snippet view article find links to article
noted to contain additive, synergistic or compensatory effects on customer satisfaction. This finding supports and extends Kano model which mainly considers
Chris Lee (Hawaii politician) (4,039 words) [view diff] exact match in snippet view article
metrics" such as progress toward integration of renewable energy, customer satisfaction, rate affordability, data sharing with other stakeholders, and interconnection
Organizational commitment (3,148 words) [view diff] exact match in snippet view article find links to article
in retail settings—can also strengthen the association between customer satisfaction and customer loyalty. Perceiving a "Calling" A study at the University
Superdrug (2,038 words) [view diff] case mismatch in snippet view article find links to article
Institute of Customer Service, placing fourth in the United Kingdom for Customer Satisfaction (UKCSI), with Yorkshire Bank in third, First Direct second, and
Sustainability marketing myopia (2,716 words) [view diff] exact match in snippet view article find links to article
must fulfill two objectives: improved environmental quality and customer satisfaction. Misjudging either or overemphasizing the former at the expense
Coop Forum (285 words) [view diff] case mismatch in snippet view article find links to article
centre in southern Sweden. Nordic Business Report. 21 Aug. 2007. "Customer Satisfaction towards Retailers: ICA, ICA NÄRA and COOP FORUM". Retrieved 1 January
Outage management system (1,167 words) [view diff] exact match in snippet view article find links to article
Reduced outage duration averages due to prioritizing Improved customer satisfaction due to increase awareness of outage restoration progress and providing
Samsung iMarketKorea (352 words) [view diff] case mismatch in snippet view article find links to article
bid for PPS 2007: Overseas Global Purchasing System Open CRM Fair Customer Satisfaction Management Award 2008: Supply contract with Korea Medical Association
Voice-directed warehousing (634 words) [view diff] exact match in snippet view article find links to article
Eliminates cost of printing and distributing picking documents Growing customer satisfaction One of the great productivity benefits of voice-based systems is
Scottish Power (2,122 words) [view diff] exact match in snippet view article find links to article
Scottish Gas, Outfox & Octopus: Best and worst energy firms for customer satisfaction". The Herald. Retrieved 14 February 2021. "Electricity supply market
California Prison Industry Authority (869 words) [view diff] exact match in snippet view article find links to article
self-sufficiency Developing high-performing staff and organization Increasing customer satisfaction CALPIA invests in curriculum for offenders, offering more than 120
Armand V. Feigenbaum (672 words) [view diff] exact match in snippet view article find links to article
production and service at the most economical levels which allow full customer satisfaction." The concept of a "hidden" plant or factory, popularised in the
Hovnanian Enterprises (1,336 words) [view diff] case mismatch in snippet view article find links to article
Housing Quality Certification for Outstanding Quality Assurance and Customer Satisfaction, NAHB Research Center, nahbrc.org, September 7, 2006, accessed February
VakıfBank (2,323 words) [view diff] exact match in snippet view article find links to article
marketing and sales oriented new branch organization to promote customer satisfaction; the Remote Access (EXAPI System) enabling VakıfBank’s customers
Health Mart (485 words) [view diff] exact match in snippet view article find links to article
Mart topped traditional chain drug stores in terms of pharmacy customer satisfaction in a JD Power study. In 2013, Health Mart was recognized by Drug
Migros (Turkey) (1,743 words) [view diff] exact match in snippet view article
Bodrum, Silivri and Yalova. In 1992, payment with credit card and customer satisfaction questionnaires were introduced. On its 40th anniversary, the company