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searching for Skills-based routing 3 found (10 total)

alternate case: skills-based routing

Fuze (company) (2,198 words) [view diff] exact match in snippet view article

advanced machine learning algorithm that applies the technology of skills-based routing to internal employee groups. In 2020, Fuze was awarded a new US patent
RightNow Technologies (797 words) [view diff] exact match in snippet view article find links to article
capabilities were integrated into the Service software in 2015, along with skills-based routing. In May 2022, the company integrated its Unity Customer Data Platform
Virtual queue (973 words) [view diff] case mismatch in snippet view article find links to article
Queuing Tools, CallCenter Magazine, 2006 Eric Camulli, How to Optimize Skills-Based Routing Using a Virtual Queue, Connections Magazine, Jan/Feb 2007 Jon Arnold