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critical Incident Technique is a redirect to critical incident technique

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knowledgeable about jobs. Critical incidents and work diaries: The critical incident technique asks subject matter experts to identify critical aspects of behavior
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doi:10.1037/0021-9010.67.5.577. Flanagan, John C. (1954). "The critical incident technique". Psychological Bulletin. 51 (4): 327–358. doi:10.1037/h0061470