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searching for journal of Service Research 33 found (48 total)

alternate case: Journal of Service Research

Participatory design (4,393 words) [view diff] exact match in snippet view article find links to article

Stephen J.; Scott, Don R. (2018). "The Value of Codesign". Journal of Service Research. 21: 75–100. doi:10.1177/1094670517714060. Bannon, Liam J.; Ehn
Service recovery paradox (2,062 words) [view diff] exact match in snippet view article find links to article
of Customer Satisfaction after Service Failure and Recovery. Journal of Service Research, 3(2), pp.121-137. Fisk, Raymond P., Stephen W. Brown, and Mary
Customer satisfaction (3,273 words) [view diff] exact match in snippet view article find links to article
Applicability of Commonly Used Customer Satisfaction Measures,” Journal of Service Research, Vol. 5, No. 4, 345-355. Eroglu, Sergin A. and Karen A. Machleit
Loyalty business model (2,558 words) [view diff] exact match in snippet view article find links to article
Danaher, Peter J. "Customer heterogeneity in service management." Journal of Service Research 1, no. 2 (1998): 129-139. Anderson, Eugene W., Claes Fornell
Churn rate (942 words) [view diff] exact match in snippet view article find links to article
Becker, Jan U. (27 August 2018). "Positive Customer Churn". Journal of Service Research: 109467051879505. doi:10.1177/1094670518795054. "The Power of
Switching barriers (941 words) [view diff] exact match in snippet view article find links to article
Negative Effects of Switching Costs on Relational Outcomes". Journal of Service Research. 9 (4): 335–355. doi:10.1177/1094670507299382. ISSN 1094-6705
Christopher Lovelock (504 words) [view diff] exact match in snippet view article find links to article
was a finalist for the IBM award for the best article in the Journal of Service Research. For that and other recognitions, Christopher Lovelock was honoured
Michael Ahearne (592 words) [view diff] exact match in snippet view article find links to article
Marketing Science, International Journal of Research in Marketing, Journal of Service Research. He was the editor-in-chief of the Journal of Personal Selling
Customer engagement (4,683 words) [view diff] exact match in snippet view article find links to article
Propositions & Implications for Research in Service Marketing, Journal of Service Research, 14 (3). Vohra, Anupama; Bhardwaj, Neha (2016-01-01). "A Conceptual
Share of wallet (606 words) [view diff] exact match in snippet view article find links to article
Satisfaction on Share-of-Wallet in a Business-to-Business Environment". Journal of Service Research. 6 (1): 37–50. doi:10.1177/1094670503254275. ISSN 1094-6705.
Collaboration (6,005 words) [view diff] exact match in snippet view article find links to article
Relationships for Firm Performance: To Commit or Diversify?". Journal of Service Research. 11 (4): 344–356. doi:10.1177/1094670508329223. S2CID 167935775
Evolutionary economics (3,620 words) [view diff] exact match in snippet view article find links to article
Diversification Through Evolutionary and Swarm Intelligence Models". Journal of Service Research. 16 (2): 186–201. doi:10.1177/1094670512468215. Ashraf, Quamrul;
American Institutes for Research (1,079 words) [view diff] exact match in snippet view article find links to article
2004). "The Critical Incident Technique in Service Research". Journal of Service Research. 7 (1): 65–89. doi:10.1177/1094670504266138. S2CID 14683385.
Service quality (1,950 words) [view diff] exact match in snippet view article find links to article
Multiple-Item Scale for Assessing Electronic Service Quality,” Journal of Service Research, 7 (3), 213-33. Wolfinbarger, Mary, and Mary C. Gilly (2003)
Corporate social responsibility (14,900 words) [view diff] exact match in snippet view article find links to article
Responsibility in Consumer Resistance to Negative Information". Journal of Service Research. 14 (February): 60–75. doi:10.1177/1094670510389164. S2CID 168112993
Brand equity (4,290 words) [view diff] exact match in snippet view article find links to article
theory, empirical evidence, and issues for future research. Journal of Service Research, 9(2), 156-167. Buil, I., Martínez, E., & de Chernatony, L. (2013)
Services marketing (11,945 words) [view diff] exact match in snippet view article find links to article
Marketing?: In Search of a New Paradigm and Fresh Perspectives", Journal of Service Research, vol 7, no. 1, 2004, pp 20-41 Lovelock, C. and Wirtz, J., Services
Evert Gummesson (226 words) [view diff] case mismatch in snippet view article find links to article
marketing? In search of a new paradigm and fresh perspectives. Journal of service research, 7(1), 20-41. S-D Logic Award (June 2011), Christopher Lovelock
Consumer behaviour (20,561 words) [view diff] exact match in snippet view article find links to article
Effective Are Loyalty Reward Programs in Driving Share of Wallet?" Journal of Service Research, Volume 9, No. 4, 2007, pp 327-334 DOI: 10.1177/1094670506295853
Sven A. Haugland (364 words) [view diff] exact match in snippet view article find links to article
logic lens: a conceptual framework and empirical analysis." Journal of Service Research (2010): 1094670510385332. Prashant, Kale, and Singh Harbir. "Managing
Marko Sarstedt (1,522 words) [view diff] exact match in snippet view article find links to article
scents in a servicescape: Findings from two field experiments. Journal of Service Research, 22(4), 440–455. Rigdon, E. E., Becker, J.-M., & Sarstedt, M
Online presence management (2,734 words) [view diff] exact match in snippet view article find links to article
Behavior: Theoretical Foundations and Research Directions" (PDF). Journal of Service Research. 13 (3): 253-266. CiteSeerX 10.1.1.848.769. doi:10.1177/1094670510375599
Industrialization of services business model (345 words) [view diff] exact match in snippet view article find links to article
examination of the service profit chain in retail banking." Journal of Service Research 1.1 (1998): 18-31. Levitt, T. (1972) "Production line approach
Critical Incident Technique (1,702 words) [view diff] exact match in snippet view article find links to article
Journal of Management in Engineering 34(5). Gremler's article in Journal of Service Research, Vol. 7, No. 1, August 2004. "How senior managers acquire and
Service-dominant logic (4,079 words) [view diff] exact match in snippet view article find links to article
practice: A conceptual model of a service-dominant orientation. Journal of Service Research, 15(1), 21–38. Karpen, I. O., Bove, L. L., Lukas, B. A., & Zyphur
Brand networking (1,198 words) [view diff] exact match in snippet view article find links to article
interactions: broadening the scope of word of mouth research. Journal of Service Research, 13(3), 267-282. Szmigin, I., & Bourne, H. (1998). Consumer equity
Counterproductive work behavior (9,042 words) [view diff] exact match in snippet view article find links to article
Consequences of Frontline, Deviant, Antiservice Behaviors". Journal of Service Research. 4 (3): 163–183. doi:10.1177/1094670502004003001. ISSN 1094-6705
Strategic entry deterrence (1,619 words) [view diff] exact match in snippet view article find links to article
Negative Effects of Switching Costs on Relational Outcomes". Journal of Service Research. 9 (4): 335–355. doi:10.1177/1094670507299382. S2CID 167831200
Dispositional affect (2,683 words) [view diff] exact match in snippet view article find links to article
Haber, K. (2002). The effects of queue structure on attitudes. Journal of Service Research', 5(2), 125-139. Cohen S & Pressman, S.D. (2006). Positive Affect
Service guarantee (1,163 words) [view diff] exact match in snippet view article find links to article
Dwayne D. Gremler, "Twenty Years of Service Guarantee Research," Journal of Service Research, 11, No. 4, 2009, 322–343. Christopher Lovelock and Jochen Wirtz
Artificial intelligence in hiring (2,621 words) [view diff] exact match in snippet view article find links to article
Roland T. (2018-02-05). "Artificial Intelligence in Service". Journal of Service Research. 21 (2): 155–172. doi:10.1177/1094670517752459. ISSN 1094-6705
Social information processing (theory) (9,430 words) [view diff] exact match in snippet view article
Processes within a Services Purchase Decision Context" (PDF). Journal of Service Research. 3 (2): 166–177. doi:10.1177/109467050032005. ISSN 1094-6705
Consumer value (2,928 words) [view diff] exact match in snippet view article find links to article
Value Research: Paradigmatic Roots and Future Research Avenues. Journal of Service Research, 23(4), 409–432. Gallarza, M. G., Arteaga, F., Del Chiappa, G